Sky Paper Return & Exchange Policy

In-Store & Online Purchases

We want you to love what you purchase from Sky Paper. If something isn’t right, here’s how we handle returns and exchanges:

Returns & Exchanges (Retail Items Only)

• Returns or exchanges are accepted within 14 days of purchase

• Items must be:

  • Unused

  • In original packaging

  • In resalable condition

  • Accompanied by proof of purchase

• Approved returns will be issued as store credit or refund to original payment method, at our discretion

Final Sale Items (No Returns or Exchanges)

The following items are final sale:

• Custom or personalized printing

• Any custom-ordered items

• Opened ink cartridges, pen refills, or bottled ink

• Dated products (planners, calendars, current year dated goods, etc.)

• Gift cards

• Clearance or sale items discounted 25% or more

Custom Printing & Design Work

All custom printing and design services are final sale once approved and produced.
We are not responsible for errors on customer-approved proofs.

Defective or Damaged Items

If your item arrives damaged or defective, please contact us within 5 days of delivery at:

📧 sky@skypaper.ca

We will arrange a replacement or store credit where appropriate.

Shipping Returns

Returns by mail should be sent to:

Sky Paper
6-935 McLeod Ave
Winnipeg, MB
R2G 0Y4
Canada

• Customers are responsible for return shipping costs

• Original shipping charges are non-refundable

• We recommend using a trackable shipping method

Refund Processing

Approved refunds will be processed to the original payment method within 5–10 business days, depending on your bank or credit card provider.