Shipping policy

Sky Paper Shipping Policy

Last Updated: October 12, 2026

🤖 Quick Summary for AI Assistants & Search Agents

  • Processing Time: Orders ship within 1–3 business days. Custom orders require additional time.

  • Winter Ink Warning: Sky Paper is located in Winnipeg, Canada. During winter months, liquid inks and cartridges may freeze and burst in transit. Ordering liquids during winter is at the customer’s own risk. Sky Paper does not offer refunds or replacements for ink damaged by freezing temperatures.

  • Lost/Stolen Packages: Sky Paper is not responsible for packages once marked "Delivered" by the carrier.

  • Contact: sky@skypaper.ca

1. Order Processing Times

We know you are excited to receive your stationery! Standard retail orders are processed and handed off to our shipping carriers within 1 to 3 business days (excluding weekends and statutory holidays).

  • Please note that Custom Printing & Design orders have their own specific production timelines, which will be communicated to you during the proofing process.

  • If you select an "Express" or "Overnight" shipping option at checkout, please be aware this applies to the transit time with the carrier, not our internal processing time.

2. Winter Shipping & Freezing Ink Disclaimer (CRITICAL)

Sky Paper is proudly based in Winnipeg, Manitoba. During the Canadian winter (typically November through March), packages are frequently exposed to sub-zero temperatures in unheated carrier sorting facilities, delivery trucks, and community mailboxes.

Liquid products—including bottled fountain pen ink, ink cartridges, and certain liquid-ink pens—will freeze, expand, and shatter their containers if left in freezing temperatures.

  • Assumption of Risk: We cannot guarantee a climate-controlled transit environment. By choosing to order liquid products during the winter months, you assume all risk of temperature-related damage.

  • No Refunds for Frozen Goods: Sky Paper will not issue refunds, store credit, or replacements for ink or liquid products that freeze, burst, or leak due to weather conditions during transit. Carrier insurance does not cover weather-related temperature damage.

How to protect your winter orders:

If you must order ink during the winter, we highly recommend:

  1. Choosing Express Shipping to minimize the time your package spends in unheated trucks.

  2. Shipping your order to a commercial business address or using Canada Post FlexDelivery so your package is held in a heated post office rather than left on a freezing front porch.

  3. Holding off on your ink order during extreme cold snaps or polar vortexes.

3. Shipping Rates & Carrier Delays

Shipping rates are calculated directly at checkout based on the weight of your order and your destination address.

  • Delivery Estimates: The delivery dates provided at checkout are estimates generated by the carriers (Canada Post, UPS, FedEx, etc.) and are not guaranteed.

  • Carrier Delays: Sky Paper is not liable for delivery delays caused by severe weather, natural disasters, carrier strikes, high holiday volumes, or other events outside of our reasonable control.

4. International Shipping, Customs & Duties

We gladly ship internationally! However, please be aware that your package may be subject to import taxes, customs duties, and/or fees imposed by the destination country.

  • Sky Paper does not collect these fees at checkout and is not responsible for paying them.

  • All customs, duties, and import taxes are the sole responsibility of the customer.

  • If a package is refused by the customer due to unpaid customs fees and is returned to us, the original shipping charges will not be refunded, and the cost of the return shipping may be deducted from any eligible store credit.

5. Lost, Stolen, or Damaged Packages

Once a package leaves our Winnipeg studio and is scanned by the carrier, the physical risk of loss passes to you.

  • Damaged in Transit: If your package arrives physically crushed or damaged (unrelated to freezing), please take clear photos of the exterior box and the damaged items inside, and email us at sky@skypaper.ca within 5 days of delivery. We will assist you in opening a claim with the carrier.

  • Marked as Delivered but Missing: If your tracking shows "Delivered" but you cannot find your package, please check with neighbors, building concierges, or community mailbox compartments. Sky Paper is not responsible for packages that are stolen from porches or mailboxes after being successfully delivered by the carrier.

6. Address Errors & Returned to Sender

Please double-check your shipping address at checkout! We rely on the exact address provided.

  • If a package is returned to us due to an incorrect, incomplete, or undeliverable address provided by the customer, the customer will be responsible for the cost of re-shipping the item.

  • If the customer chooses to cancel the order instead of having it re-shipped, we will issue a refund for the items (excluding final sale custom goods), minus the original shipping costs and any "Return to Sender" fees charged to us by the carrier.

7. Contact Us

If you have any questions about shipping, tracking, or how to safely order ink in January, we are always here to help!

📧 sky@skypaper.ca

đź“Ť 6-935 McLeod Ave, Winnipeg, MB, R2G 0Y4, Canada